Refund policy

Return and Refund Policy

We want you to love your Revyva purchase. If something isn't right, here's how returns work.

Return Window
You have 30 days from the date you receive your item to request a return.

Eligibility
To qualify for a return, items must be unused, unopened, and in their original packaging. For hygiene reasons, opened or used skincare and personal care items cannot be returned unless defective or damaged on arrival.

How to Start a Return
Contact us at hello@revyva.shop with your order number and reason for return. We'll respond within 1-2 business days with next steps.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. In some cases, we may issue a refund or replacement without requiring the item to be shipped back, at our discretion — this helps us resolve issues faster for you.

Damaged or Incorrect Items
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the issue so we can make it right quickly.

Refunds
Once your return is received and inspected (or approved without return, per above), we'll notify you of the refund status. Approved refunds are processed to your original payment method within 5-10 business days.

Non-Returnable Items
Gift cards and final sale items are not eligible for return.

Contact
Questions about your return? Email us anytime at hello@revyva.shop.